At GARNEXT, we understand that plans can change. Whether you’ve had a change of heart or need to adjust your order, we aim to make the cancellation process as smooth and respectful as possible. Our goal is to build lasting relationships with our customers, and that includes being flexible when you need us to be.
Cancellation Guidelines
- Before Shipment:
You may cancel your order any time before it has been shipped by contacting our customer support team via WhatsApp, email, or phone. A full refund will be issued to your original payment method if you have already made the payment. - After Shipment:
Once your order has been dispatched, it cannot be cancelled. However, you may still be eligible for a return or exchange under our Returns & Exchange Policy. - Refund Processing:
Approved cancellations will be refunded within 7–10 business days. - How to Cancel:
Please provide your order number and reason for cancellation when contacting us. This helps us improve our service and respond promptly.
Need further assistance? Feel free to email us at [email protected].