Effective Date: 04 October 2025
Your privacy is not just a legal obligation. It’s a commitment rooted in trust. We value the relationship we build with each customer and take every measure to ensure that your personal information is handled with care, transparency, and respect. This Privacy Policy outlines how we collect, use, protect, and manage your data when you interact with our website, place an order, or communicate with us.
1. Information We Collect
We collect personal information only when necessary to provide you with a smooth and secure shopping experience. This may include:
- Full name
- Contact details (email address, phone number, shipping address)
- Payment information (processed securely via third-party gateways)
- Order history and preferences
- Optional account registration details
- Communication records (e.g., WhatsApp, email, live chat)
2. How We Use Your Information
Your information is used solely for the following purposes:
- To process and deliver your orders
- To provide customer support and respond to inquiries
- To send order confirmations, shipping updates, and receipts
- To improve our website, services, and product offerings
- To send marketing updates and promotions only if you opt in
- To comply with legal obligations and prevent fraud
We do not sell, rent, or trade your personal data to third parties.
3. Data Protection & Security
We take data security seriously and implement industry-standard measures to protect your information:
- SSL encryption secures all data transmitted during checkout
- Payment details are processed through PCI-compliant third-party gateways
- We do not store sensitive financial information on our servers
- Access to customer data is restricted to authorized personnel only
4. Third-Party Services
We may share limited information with trusted service providers who help us operate our business, such as:
- Courier and logistics partners for delivery
- Payment processors for secure transactions
- Marketing platforms (only if you’ve opted in)
These partners are required to handle your data in accordance with applicable privacy laws.
5. Your Rights & Choices
You have full control over your personal information:
- You may request access to your data at any time
- You may ask us to correct or update inaccurate information
- You may request deletion of your data, subject to legal and transactional requirements
- You may opt out of marketing communications at any time
To exercise these rights, please contact us via email or WhatsApp.
6. Cookies & Website Analytics
Our website may use cookies to enhance your browsing experience and analyze site performance. You can manage cookie preferences through your browser settings.
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.